OUR STORY

We founded Oh My Maille with the desire to redefine everyday style, proving that fashion can be both sustainable and intensely artisanal. We are often asked how this duo came to be.

It all started with a transmission. As a woman, my mother learned to crochet at a very young age, at school, simply driven by the pleasure of creating and offering handmade pieces. Crocheted accessories have always been part of our daily lives. I often spent time next to my mother while she was crocheting; I loved watching her precise movements.

Little by little, she passed this passion on to me. We started imagining and making bags together, simply for the pleasure of creation. Very quickly, those around us wanted to wear our designs. The idea then naturally emerged: we had to share this expertise with the world.

This is how the Trapèze bag was born. We made the conscious choice of polyester t-shirt yarn for its impeccable hold and durability, deliberately turning our backs on animal leather. Each piece is the result of our shared bond, a constant search for precision, and a desire to sacrifice nothing for style.

Whether you're going to a meeting, on the move, or on a weekend getaway, we hope you wear your Oh My Maille with as much pride as we had in designing it. Thank you for being part of our adventure.

See you soon,

Adeline and Gioacchino
OMM

Privacy Statement

 

FMA Concept SRL

VAT: BE 1015.441.035

Esplanade Simone Veil 1
4000 Liège, Belgium

FMA Concept SRL respects your privacy and ensures that the personal information you provide to us remains confidential. In this privacy statement, you can read what data we collect if you use our services and/or products, the purposes for which we collect this data, and how we use it. We also explain your rights, who has access to your data, and how long we retain it. If you still have questions about our privacy policy after reading this statement, you can contact us at hello@ohmymaille.com.

 

Purposes of processing and retention period

FMA Concept SRL collects and processes data about you for the purposes described below. In this regard, we use both the data you provide to us and the data we collect ourselves (for example, regarding your visit to our website). We retain personal data for the time necessary for the stated purposes or for the period prescribed by law (e.g., retention obligation for accounting documents...).

 

Execute your order

To fulfill your order, we need your name, email address, address, delivery address, payment information, and sometimes your phone number and/or date of birth. This allows us to deliver your order and keep you informed about the delivery status. The law requires us to retain your order data for seven years.

 

Newsletters

You can subscribe to our newsletter. It informs you about our special offers and promotions, as well as our new products. You can unsubscribe from our newsletter at any time.

 

Personalized content

To make your browsing experience on our website pleasant and useful, we store data about your purchases and your browsing behavior on our website (views, clicks, searches). This allows us to present you with advertisements tailored to your personal interests through cookies and your IP address. When we use other parties, they are bound to respect the confidentiality of your data. Prefer not to receive personalized ads? In that case, you can refuse cookies (see "cookies" section below). The retention period for cookies is limited and varies depending on the cookie.

 

Account

If you wish, you can create a personal account for which you must enter a username and password. This way, you won't have to enter your information for each new order. In your account, we store your name, email address, address, delivery address, payment information, phone number, date of birth (if provided), order history, wish lists, and email preferences. We store this personal data on a secure server. You can request the deletion of your data from your account at any time. We will in any case delete your data if you have not logged in for seven years.

 

Contests

If you participate in a promotion or contest, we ask for your name, address, and email address. This allows us to run the promotion and announce the winner(s), as well as measure the response to our promotional activities. The contest terms specify the retention period for your data.

 

Reviews

We highly value our visitors' reviews. We only post reviews with your consent. If you wish to leave a review on our website, you can decide whether or not to make your name or other personal data visible to other visitors on the website. You can also use a pseudonym. Finally, you also have the option to indicate whether we can contact you regarding your review. We have the right to moderate reviews if they do not comply with our terms of use. Your review is kept until you ask us to delete it.

 

Improvement of our services and website

To improve our services and our website, we may use your email address to ask if you would like to participate in a satisfaction survey or market research. When we use other parties, they are required to respect the confidentiality of your data. The retention period for your personal data varies depending on the survey. As soon as the survey is completed, we delete all personally identifiable data.

 

Social Networks

If you use social networks (Facebook...), you can connect to certain pages of our website with your account and share these pages (for example, via a "like" or "share" button). We do not have access to your social network account. We advise you to read carefully the privacy policy of social media platforms to understand what personal data is used, how and for what purposes it is used, and how you can adjust your privacy preferences.

 

Abuse and Fraud

We may use customer data to prevent abuse and fraud and conduct investigations in this regard. If necessary, we may transmit customer data to the competent authorities.

 

Clients and professional partners

We also store personal data about the contact persons of our clients and professional partners. We treat this data with the same confidentiality as other client data.

Legal basis for processing

FMA Concept SRL processes personal data on the basis of the following legal grounds:

consent (e.g., sending newsletters and invitations; collecting sensitive data)
necessary for the performance of a contract (executing your order...)
necessary to comply with a legal obligation
necessary to protect our legitimate business interests


When personal data is processed on the legal basis of consent, you always have the right to withdraw the given consent.

 

Disclosure to third parties

FMA Concept SRL does not sell your personal data to third parties. We share your data internally with our employees (salaried or self-employed). Furthermore, we only share your data with third parties for:

the execution of your order;
website hosting;
the establishment of IT infrastructure;
the creation (and distribution) of newsletters and invitations.


Our employees and the third parties we use are bound to respect the confidentiality of your data. We guarantee that they have taken the necessary protective measures for this purpose.

 

We share your personal data with suppliers located within the European Union. Some of our suppliers are also located outside the European Union. We will only share your data with third parties outside the EU if they have signed a subcontractor agreement and can guarantee their protection on the basis of an adequate resolution from the European Commission (e.g., EU/US Privacy Shield).

 

Cookies

When you visit our website, small text files, called cookies, are saved on your computer or mobile device. Thanks to cookies, we recognize your device during a subsequent visit, so you don't have to enter or upload the same information every time. Cookies also give us an idea of how you use our website and how we can improve the usability of our services.

 

You can set your Internet browser not to receive cookies, to receive a warning when a cookie is installed, or to delete cookies after your session. It is possible that certain graphic elements may not appear correctly or that you may not be able to use certain applications when cookies are disabled in your browser.

 

We use the following cookies (Shopify Cookie Policy):

User input cookies for the duration of a session to keep track of a user's input when filling out multi-page forms;
Functional cookies to remember the choices you have made or the information you have provided, such as your username, language, or the region you are in. This allows us to tailor your experience on the website;
Authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you accept the "remember me" feature) to allow users to authenticate during subsequent visits or to access authorized content across multiple pages;
User-centric security cookies to detect authentication abuse for a limited persistent duration, such as repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service;
Media content player session cookies (flash cookies) are used for the duration of a session to store technical data necessary for playing video or audio content (e.g., image quality, network link speed, and buffering settings);
Load balancer session cookies are used for the duration of the session to identify the same server in the pool so that the load balancer redirects user requests appropriately;
Persistent user interface personalization cookies are used to store a user's preference for a service across multiple web pages;
First-party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve our websites and our merchants' websites, and to detect the most searched words in search engines that lead to a web page. These cookies are not used to target you with online marketing. We use these cookies to understand the performance of our websites and our merchants' websites and make relevant improvements to enhance your browsing experience;
Third-party analytics cookies - We also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our website content. These cookies "remember" what our users have done on previous pages and how they interacted with the website. For more information on Google Analytics, visit Google's information page. To find out how to disable Google Analytics, see below;
Advertising cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you have visited our website, and we may share this information with third parties, such as advertisers. While these cookies can track your device's visits to our website and other sites, they generally cannot identify you personally. Without these cookies, the advertisements you see may be less relevant and less interesting to you. Learn more about how companies use cookies to conduct targeted or retargeted advertising here. We do not place advertising cookies ourselves on our merchants' storefronts, although merchants may choose to do so independently;
Finally, social and content cookies are placed by many social media plugins (e.g., Facebook's "Like" button) and other tools designed to provide or improve website content (e.g., services that allow video playback, or that create comment sections). We integrate these modules into our platform to enhance the browsing experience and interaction with our websites. Please note that some of these third-party services place cookies that are also used for purposes such as behavioral advertising, analytics, and/or market research:
Facebook: https://fr-fr.facebook.com/policies/cookies/
Instagram: https://help.instagram.com/1896641480634370?ref=ig
Pinterest: https://policy.pinterest.com/fr/privacy-policy
YouTube https://support.google.com/youtube/answer/10364219?hl=en
Google + https://policies.google.com/privacy?msclkid=3e3efc3eb65511ecadc286426d5ee469
Your rights regarding your personal data

You have the right to consult the personal data we hold about you, and you can have them rectified if they are inaccurate or incomplete. You can also have your personal data erased, limit their processing, and object to the processing (of a part) of these data by us or by one of our subcontractors.

You also have the right to request a copy (in a structured, common, and machine-readable format) of your personal data and to have it sent to another party. You have the right to object free of charge to any processing of your personal data for direct marketing purposes.

 

To exercise the aforementioned rights, simply:

change your account settings yourself; and/or
send an email to hello@ohmymaille.com.


To prevent abuse, we ask you to also send us a copy of your identity card (possibly with an identity photo made invisible).

 

Complaints

Do you have questions or complaints about your data and the protection of your privacy? Contact us using the contact details mentioned at the top of this privacy statement.

You always have the right to submit your complaint to the Data Protection Authority.

 

Amendment of the privacy statement

FMA Concept SRL may amend its privacy statement. Such an amendment will be communicated on our website. This privacy statement was last amended on: September 20, 2024

 

We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.Opt-in data and consent for text messaging will not be shared with any third parties except for messaging partners,for the purpose of enabling and operating our text messaging program.

Opt-in data and consent for text messaging will not be shared with any third-parties except for messaging partners, for the purpose of enabling and operating our text messaging program.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.

Privacy Policy

Privacy Statement

 

FMA Concept SRL

VAT: BE 1015.441.035

Esplanade Simone Veil 1
4000 Liège, Belgium

FMA Concept SRL respects your privacy and ensures that the personal information you provide us remains confidential. In this privacy statement, you can read what data we collect if you use our services and/or products, the purposes for which we collect this data, and how we use it. We also explain your rights, who has access to your data, and how long we retain it. If you still have questions about our privacy policy after reading this statement, you can send them to hello@ohmymaille.com.

 

Purposes of processing and retention period

FMA Concept SRL collects and processes data about you for the purposes described below. In this regard, we use both the data you provide to us and the data we collect ourselves (e.g., regarding your visit to our website). We retain personal data for as long as necessary for the intended purposes or for the period prescribed by law (obligation to retain accounting documents, etc.).

 

Fulfilling your order

To fulfill your order, we need your name, email address, address, delivery address, payment details, and sometimes your phone number and/or date of birth. This allows us to deliver your order and keep you informed of its progress. The law requires us to retain your order data for seven years.

 

Newsletters

You can subscribe to our newsletter. It informs you about our special offers and promotions, as well as our new products. You can unsubscribe from our newsletter at any time.

 

Personalized content

To make your browsing experience on our website pleasant and useful, we store data about your purchases and your browsing behavior on our website (views, clicks, searches). This allows us to present you with ads that match your personal interests using cookies and your IP address. When we use other parties, they are required to respect the confidentiality of your data. Do you prefer not to receive personalized ads? In that case, you can refuse cookies (see "cookies" below). The retention period for cookies is limited and varies depending on the cookie.

 

 

 

Account

If you wish, you can create a personal account for which you must enter a username and password. This means you won't have to enter your details every time you place a new order. In your account, we store your name, email address, address, delivery address, payment details, phone number, date of birth (if you provide it), order history, wish lists, and email preferences. We store this personal data on a secure server. You can request the deletion of your account data at any time. In any case, we will delete your data if you have not logged in for seven years.

 

Contests

If you participate in a promotion or contest, we ask for your name, address, and email address. This allows us to launch the promotion and announce the winner(s), as well as measure the response to our promotional activities. The contest rules specify the retention period for your data.

 

Reviews

We consider our visitors' reviews to be very valuable. We only post reviews with your consent. If you wish to leave a review on our website, you can decide whether to make your name or other personal data visible to other visitors on the website. You can also use a pseudonym. Finally, you also have the option to indicate whether we can contact you regarding your review. We have the right to moderate reviews if they do not comply with our terms of use. Your review is kept until you ask us to delete it.

 

Improvement of our services and website

To improve our services and website, we may use your email address to ask you if you would like to participate in a satisfaction survey or market research. When we use other parties, they are required to respect the confidentiality of your data. The retention period for your personal data varies depending on the survey. As soon as the survey is completed, we delete all personally identifiable data.

 

Social networks

If you use social networks (Facebook...), you can log in to certain pages of our website with your account and share these pages (for example, via a "like" or "share" button). We do not have access to your social network account. We advise you to carefully read the privacy policy of social media platforms to know what personal data is used, how and for what purposes it is used, and how you can adjust your privacy preferences.

 

Abuse and fraud

We may use customer data to prevent abuse and fraud and to conduct investigations in this regard. If necessary, we may transmit customer data to the competent authorities.

 

Business clients and partners

We also retain personal data about the contact person of our business clients and partners. We treat this data with the same confidentiality as other client data.

Legal basis for processing

FMA Concept SRL processes personal data on the following legal bases:

consent (e.g., sending newsletters and invitations; collecting sensitive data)
necessary for the performance of a contract (fulfilling your order...)
necessary to comply with a legal obligation
necessary for the legitimate interests of our business


When personal data is processed on the legal basis of consent, you always have the right to withdraw the given consent.

 

Disclosure to third parties

FMA Concept SRL does not sell your personal data to third parties. We share your data internally with our employees (salaried or self-employed). Furthermore, we only share your data with third parties for:

the execution of your order;
website hosting;
the establishment of IT infrastructure;
the creation (and distribution) of newsletters and invitations.


Our employees and the third parties we use are required to respect the confidentiality of your data. We guarantee that they have taken the necessary protective measures for this purpose.

 

We share your personal data with providers located in the European Union. Some of our providers are also located outside the European Union. We will only share your data with third parties outside the EU if they have signed a processor agreement and can guarantee their protection on the basis of an adequate resolution from the European Commission (e.g., EU/US Privacy Shield).

 

Cookies

When you visit our website, small text files, called cookies, are stored on your computer or mobile device. Thanks to cookies, we recognize your device during a subsequent visit, so you no longer have to enter or download the same information each time. Cookies also give us an idea of how you use our website and how we can improve the usability of our services.

 

You can set your internet browser so that you do not receive cookies, receive a warning when a cookie is installed, or delete cookies after your session. It is possible that some graphical elements may not appear correctly or that you may not be able to use certain applications when cookies are disabled in your browser.

 

We use the following cookies (Shopify Cookie Policy):

user input cookies for the duration of a session to keep track of a user's input when filling out forms that span multiple pages;
functional cookies to remember choices you have made or information you have provided, such as your username, language, or the region you are in. This allows us to tailor your experience on the Website;
authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you accept the "remember me" function) to allow users to authenticate during subsequent visits or access authorized content across multiple pages;
user-centric security cookies to detect authentication abuse for a limited persistent duration, such as repeated unsuccessful login attempts. These cookies are set for the specific task of increasing service security;
media player session cookies (flash cookies) are used for the duration of a session to store technical data necessary for playing video or audio content (e.g., image quality, network link speed, and buffering settings);
load balancing session cookies are used for the duration of the session to identify the same server in the pool so that the load balancer redirects user requests appropriately;
persistent user interface customization cookies are used to store a user's preference regarding a service across multiple web pages;
first-party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve our websites and our merchants' websites, and to detect the most searched words in search engines that lead to a web page. These cookies are not used to target you with online marketing. We use these cookies to understand the performance of our websites and our merchants' websites and make relevant improvements to enhance your browsing experience;
third-party analytics cookies - We also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our website content. These cookies "remember" what our users have done on previous pages and how they interacted with the website. For more information about Google Analytics, visit Google's information page. To find out how to disable Google Analytics, see below;
advertising cookies are used on our website to tailor marketing to you and your interests and to provide you with a more personalized service in the future. These cookies remember that you have visited our website and we may share this information with third parties, such as advertisers. While these cookies can track visits from your device to our website and other sites, they generally cannot identify you personally. Without these cookies, the ads you see may be less relevant and less interesting to you. Learn more about how companies use cookies to conduct targeted or retargeted advertising here. We do not place advertising cookies ourselves on our merchants' storefronts, although merchants may choose to do so independently;
Finally, social and content cookies are placed by many social media plugins (e.g., Facebook's "Like" button) and other tools intended to provide or improve website content (e.g., services that allow video file playback, or that create comment sections). We integrate these modules into our platform to improve the browsing and interaction experience with our websites. Please note that some of these third-party services place cookies that are also used for purposes such as behavioral advertising, analytics, and/or market research:
Facebook: https://fr-fr.facebook.com/policies/cookies/
Instagram: https://help.instagram.com/1896641480634370?ref=ig
Pinterest: https://policy.pinterest.com/fr/privacy-policy
YouTube https://support.google.com/youtube/answer/10364219?hl=en
Google + https://policies.google.com/privacy?msclkid=3e3efc3eb65511ecadc286426d5ee469
Your rights regarding your personal data

You have the right to consult the personal data we hold about you and you can have it corrected if it is inaccurate or incomplete. You can also have your personal data erased, have its processing limited, and object to the processing (of part) of this data by us or by one of our subcontractors.

You also have the right to request a copy (in a structured, commonly used, and machine-readable format) of your personal data and to have it sent to another party. You have the right to object free of charge to any processing of your personal data for direct marketing purposes.

 

To exercise the above rights, simply:

change your account settings yourself; and/or
send an email to hello@ohmymaille.com.


To prevent abuse, we ask you to also send us a copy of your ID card (possibly with an invisible ID photo).

 

Complaints

Do you have questions or complaints about your data and the protection of your privacy? Contact us using the contact details mentioned at the top of this privacy statement.

You always have the right to address your complaint to the Data Protection Authority.

 

Modification of the privacy statement

FMA Concept SRL may modify its privacy statement. Any such modification will be communicated on our website. This privacy statement was last modified on: September 20, 2024.

 

We respect your privacy and the information you agree to share in connection with our SMS marketing service. We use this information to send you SMS notifications (regarding your order, including abandoned cart reminders), marketing offers, and transactional SMS messages, including review requests. Your registration data and your consent to receive SMS messages will not be shared with any third parties, with the exception of our messaging partners, to enable and manage our SMS program.


Our website uses cookies to keep track of items added to your cart, even if you have abandoned your cart. This information allows us to determine the appropriate time to send you SMS cart reminders.