Privacy policy

FMA Concept SRL VAT: BE 1015.441.035

Address: Esplanade Simone Veil 1, 4000 Liège, Belgium

FMA Concept SRL respects your privacy and ensures that the personal information you provide remains confidential. This statement outlines what data we collect, why we collect it, and how we use it. If you have any questions, please contact us at hello@ohmymaille.com.

1. PURPOSES OF PROCESSING AND RETENTION PERIOD

We use the data you provide to us as well as the data we collect (website visits). We retain data for as long as necessary for the intended purposes or for the period prescribed by law (e.g., 7 years for accounting documents).

  • Order Fulfillment: We require your name, email address, physical address, payment details, and sometimes your phone number/date of birth to deliver products and keep you informed.

  • Newsletters: You may subscribe to our newsletter for offers and updates. You can unsubscribe at any time.

  • Personalized Content: We use your purchase and browsing data to show you advertisements matching your interests via cookies and your IP address.

  • Customer Account: By creating an account, we store your data on a secure server to facilitate future orders. Accounts can be deleted upon request or after 7 years of inactivity.

  • Contests and Reviews: We use your data to manage promotional activities or publish your reviews (with your consent).

  • Social Media: We do not have access to your personal accounts, but you can share our pages via the dedicated buttons.

2. SMS MARKETING AND NOTIFICATIONS

We place great importance on your privacy regarding our SMS marketing service. We use collected information to send notifications (order tracking, abandoned cart reminders), marketing offers, and review requests.

SMS consent data will not be shared with any third party, except for our messaging partners for the technical operation of the program. Our site uses cookies to track items in your cart and determine the appropriate time to send SMS reminders.

3. LEGAL GROUNDS AND DATA TRANSFER

We process your data based on your consent, the performance of a contract, a legal obligation, or our legitimate interest. FMA Concept SRL does not sell your data. We only share it for:

  • Order fulfillment (carriers).

  • Website hosting (Shopify) and IT infrastructure.

  • Newsletter distribution.

4. COOKIES (SHOPIFY POLICY)

We use cookies to recognize your device and improve your experience.

  • Functional Cookies: To remember language, region, and shopping cart contents.

  • Security Cookies: To detect authentication abuse.

  • Analytics Cookies (Google Analytics): To measure user interaction.

  • Advertising and Social Cookies: To tailor marketing and enable sharing on Facebook, Instagram, Pinterest, YouTube, etc.

5. YOUR RIGHTS

You have the right to access, rectify, delete, or limit the processing of your data. You may also object to direct marketing. To exercise these rights, please modify your account settings or contact hello@ohmymaille.com. A copy of your ID may be requested to prevent unauthorized access.

6. COMPLAINTS AND AMENDMENTS

For any complaints, please contact us using the details above. You also have the right to contact the Data Protection Authority. FMA Concept SRL reserves the right to modify this statement.

Last updated: May 5, 2026.