OUR STORY
We founded Oh My Maille with the desire to redefine everyday style, proving that fashion can be both sustainable and intensely artisanal. We are often asked how this duo came to be.
It all started with a transmission. As a woman, my mother learned to crochet at a very young age, at school, simply driven by the pleasure of creating and offering handmade pieces. Crocheted accessories have always been part of our daily lives. I often spent time next to my mother while she was crocheting; I loved watching her precise movements.
Little by little, she passed this passion on to me. We started imagining and making bags together, simply for the pleasure of creation. Very quickly, those around us wanted to wear our designs. The idea then naturally emerged: we had to share this expertise with the world.
This is how the Trapèze bag was born. We made the conscious choice of polyester t-shirt yarn for its impeccable hold and durability, deliberately turning our backs on animal leather. Each piece is the result of our shared bond, a constant search for precision, and a desire to sacrifice nothing for style.
Whether you're going to a meeting, on the move, or on a weekend getaway, we hope you wear your Oh My Maille with as much pride as we had in designing it. Thank you for being part of our adventure.
See you soon,
Adeline and Gioacchino
We are committed to ensuring your satisfaction. Should you encounter any issues with your order, please carefully read our refund and return policy before contacting us.
DAMAGED OR DEFECTIVE PRODUCT
If you receive a damaged or defective item, we will replace it free of charge, subject to the following conditions:
The item is defective, damaged, or broken upon arrival.
The package was lost in transit.
Reporting period: You must contact us within 48 hours of receiving your order by sending an email to hello@ohmymaille.com.
Required proof: Attach a clear photo of the item showing the defect, along with its original packaging.
Our team will analyze the photos before approving a replacement.
Oh My Maille reserves the right to refuse a replacement or refund if the above criteria are not met.
Any visibly damaged or opened package must be refused at the relay point/bpost point/postman. Once the package is accepted, responsibility lies with the customer, and no claim can be processed on this basis.
RETURNS AND REFUNDS
We accept returns of non-food products within 14 days of receipt, provided that:
The product is new, unused, and in its original packaging.
The return is made to the following address:
RETURN ADDRESS: Esplanade Simone Veil 1, 4000 Liège, Belgium
Return shipping costs are the responsibility of the customer.
We cannot accept returns, exchanges, or refunds in the following cases:
Change of mind after purchase.
Used products.
Products purchased during sale or promotion periods.
CUSTOMER RESPONSIBILITY & DELIVERY
Before finalizing your order, ensure that all your information is correct (address, phone, email).
In case of an address error or missing information:
The customer will have to bear the additional costs for a new shipment.
For international orders, a valid phone number is mandatory.
If you forgot to select a relay point, contact us within one hour after your order. After this period, a relay point will be automatically assigned.
Order tracking: You will receive a tracking number by email. Oh My Maille is not responsible if an email address error prevents you from receiving notifications.
Any visibly damaged or opened package must be refused at the relay point/bpost point/postman. Once the package is accepted, responsibility lies with the customer, and no claim can be processed on this basis.
FAILURE TO COLLECT PACKAGE
We recommend carefully monitoring your tracking emails and collecting your package in a timely manner.
If a package is not collected at a relay point or from BPOST:
The costs of a new shipment will be borne by the customer.
Cancellations and refunds are not possible.
CANCELLATION POLICY
Once the order has been placed, no cancellation is possible. Please check your cart carefully before confirming.
LATE OR MISSING REFUNDS
If you are expecting a refund and have not yet received it, please:
Check your bank account.
Contact your bank or card issuer, as there may be a processing delay.
If, after these checks, your refund still does not appear, contact us at hello@ohmymaille.com.